FAQs

MMG has developed a new home delivery program to welcome new owners to an MMg property. Our program provides an orientation session with new owners to familiarize them with the key maintenance and care elements of their new home.  It also allows for the new owner to identify punchlist items that need to be addressed. Our program consists of a three-phase walk-through:

1. Pre-delivery internal quality control inspection conducted internally by MMG personnel.
2. Homeowner walk-thru, including purchaser’s orientation session.
3. Final sign-off walk-thru with purchaser once the punch list has been completed.

The Punch List Manager will coordinate all walk-thrus with each new owner. During the orientation, all aspects of the mechanical and electrical systems will be explained and tested as well as the basic building components such as windows, fireplaces, alarm systems, etc.

Great care has been taken to build your new home. MMg properties are built with the highest quality design, engineering and workmanship. The Purchaser’s Orientation and walk-thru conducted by the builder before settlement is designed to familiarize the new owner with the mechanical, plumbing, electrical and electronic systems in the home.

MMG has developed an apartment program to welcome new tenants to an MMg property. Our program provides an orientation session with new owners to familiarize them with the key maintenance and care elements of their rental unit.

In your warranty letter provided to you at settlement, you will find a list of all the major subcontractors that have worked on your property. Owners in need of assistance with warranty issues should send written notice to either service@mmgdevelopment.com

or

MMg Development
4725 Wisconsin Ave, NW Suite #275
Washington, DC 20016
All warranty claims will be responded to promptly via email or phone.

At settlement each owner will be given a contact list for all utility companies in the building. It is the responsibility of the unit owner to call the utility company to have service initiated in the owner’s name. Owners should initiate or transfer service in their name within 72 hours of settlement.

The builder delivers the management and maintenance of the property to the new owner at closing.

MMg turns over the management and maintenance of the property to the new tenant at the time the lease commences.  The day-to-day maintenance of the property is the responsibility of the tenant. Should a repair issue arise, the tenant is to follow the procedure as outlined in the Maintenance Request Instructions which are a part of the Tenant Welcome Packet (TWP).  The TWP also contains: a Tenant Welcome Letter, a copy of the executed lease, wire instructions for payments and a DC Recycling Guidelines pamphlet.

MMg will deliver the property to the unit owners and the Condominium Association (once formed) and turn over the responsibility of management at that time. The Condominium Association will then elect a board of directors and begin taking control of these responsibilities. The board may elect to hire a Management Agent to conduct the day-to-day maintenance functions of the building and to implement the rules and regulations set out in the bylaws.

Many Associations elect to “self-manage” as a way of maintaining control over the maintenance of the property. This is cost-effective for smaller buildings where condominium dues are low. In a self-managed building, unit owners agree on the basic building maintenance responsibilities such as: hiring a trash company, hiring the fire alarm monitoring company, snow and ice removal, light bulb replacement, cleaning of common areas, payment of utility and maintenance bills as well as an accounting of the income and expenses for the association.

At settlement, you received a “Settlement Folder” including all the manuals for your appliances and equipment, keys to all the doors to your home, polish for your stainless-steel appliances (if applicable), your builder’s Warranty and a Finish Schedule including all paint selections used in your home.